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Inside Out
Business Edition
"You can't change the direction of the wind. . .
but you can adjust your sails!"

--Jimmy Dean

Kim Olver, MS, NCC, LPC

www.Coachingforexcellence.biz
Kim@Coachingforexcellence.biz


To read our blog click here or go to www.coachingforexcellence.biz and click on "Blog" on the left hand navigation bar. Read some of Kim's musings and add some of your own!

September 13, 2006 -- Volume 2, Issue 9

A Message from Kim

Do you know that research was just done with college students that showed that lighter-skinned African Americans were looked upon more favorably for hiring, even when their darker-skinned cohorts had greater qualifications in education and experience? Does that offend your sensibilities in the 21st century? I truly hope so!

As a member of the white, majority culture, I believe that most of us no longer believe that African Americans are not as good as whites, however, many Caucasions are victims of systematic conditioning that has occurred in this country for hundreds of years. While African-Americans were being systematically destroyed, families pulled apart and systems put in place to create dissention among the slaves as advocated by Willie Lynch in Virginia in 1712, whites were also being conditioned to believe that Blacks were subhuman, and didn't deserve simple, human considerations. How else can the inhumane treatment of fellow human beings be explained? It’s no wonder that there are unconscious remnants of this that still exist today.

I believe that healing must occur on both sides. Whites must stop denying that racism no longer exists and attempt to see things from the point of view of a person of color in this country. It would be helpful if people of color can, at the same time as being on guard against injustice, be willing to concede that many things occur between blacks and whites that may have nothing to do with racism.

There is something to be said for self-fulfilling prophesies. When we believe something is true on either side, even if it is not based on objective reality, then we go in search of any evidence to support our belief system. This does not help healing between races take place—it only serves to separate us.

In This Issue

Feature Article
Diversity

Upcoming Events
FREE Teleclasses
Chat Room


Quote of the Week
“Prejudice is an emotional commitment to ignorance.”—Nathan Rutstein

Book Review
Leveraging Diversity at Work: How to Hire, Retain and Inspire a Diverse Workforce for Peak Performance and Profit
by Kim Olver and Sylvester Baugh

Tip of the Week

Business Q&A

Reports & eBooks

Check our New Book!
Leveraging Diversity At Work

About Kim Olver

Feature Article

Diversity
by Kim Olver

I know that diversity has been a big topic of conversation ever since the early 1990s when research supported the demographics that by the year 2000, 85% of the entering workforce would be female, African-American, Asian-American, Latino, or new immigrants. The fact that white males would be a minority entering the workplace was a wake up call for corporate America.

How have we done since then? I suggest that there has been definite improvement in the area of hiring but it seems that once women and minorities are hired, there are informal, relatively unconscious systems in place that prevent advancement of the minority worker or women, even today.

If there is to be a true advancement in the area of valuing diversity, then the system must be revised so that there truly is equal opportunity for advancement for everyone, including the white male. I am not advocating for a system that promotes workers who are incompetent to meet some type of quote system.

What I am suggesting is that management begins to closely examine the formal and informal systems that are in place that prevent advancement by women and minorities. Of course this is a monumental task and many would like to believe that it is unnecessary--that there is no problem here. That thinking is part of the problem. On the surface, it seems that things are improving, however, under close scrutiny there are many flaws.

Why would a company make a commitment to this self-introspection? Wouldn’t it make things worse before they got better? The answer to the second question is quite possibly yes. The answer to the first question is bottom line dollars and cents, as well as the fact that it is the humanitarian thing to do.

America is a multicultural nation that is becoming more multicultural every day. That is a reality. Unless a company intends to market and sell to only mainstream America , the contributions of minorities and women in the workplace are invaluable. This does not even begin to touch on the advantages of diversity for the global market!

Addressing the diversity issue is a three-part one. The first step is what I call Awareness. This is a time for individual self-reflection for each member of the workforce. There are many skilled training programs available that are designed to raise the awareness of the individual. If this step is missed, then taking the next two steps will be ineffective.

Individuals must develop a certain amount of empathy and understanding for the experience of being a minority in the country. With this empathy and understanding, a new motivation will develop to learn more and to be in tune with the needs of female and minority workers on the job. Even those who believe that they are aware and knowledgeable will be surprised at how much they really don’t know.

The second step involves honoring, respecting and valuing the diversity of each individual. Diversity is so much more than race and ethnicity. It has been defined as a total way of life and is learned. Take a white person and have him raised by African-American parents, and his culture will be that of African-American. Conversely, a black child raised by Caucasian parents will have a Caucasian culture.

When difference is truly honored, respected and valued, no longer are people concerned about who is right and who is wrong. There is a place for difference and no one has to be wrong. What works best in one situation may not work best in another. Everyone’s opinion is valued. Instead of shutting down when differing views are expressed, the new paradigm is to listen for the wisdom in the difference and the means to incorporate it into the way things are currently done for the good of all.

The final, and perhaps the most difficult, stage is to examine the systems that are already in place. One of the systems that has continually been blamed is that to get along in the world of work, women and minorities need to “act” like white males. It is the degree of this acculturation that often determines a person's potential or advancement.

This is fine in the short run for the company, however, in the long run, when embracing difference, having workers who are comfortable with their own culture and can bring with them the advantages and benefits from that culture into the workplace is invaluable. Also, setting it up so minorities and females realize that they must acculturate on the job is not a good thing for the worker. People want to be their authentic selves in all situations and why shouldn’t they be permitted to be that unless it interferes with the quality of the products or services produced?

There are several other systems in place of which most in management are completely unaware. It generally takes a consultant from outside the system to come in and do a complete analysis of what is working and what is not. Once the areas for improvement have been identified, then the real work begins!

There are some companies in America who have been working on workplace diversity for years and are still striving for higher levels. To truly be committed to the process is probably a lifetime commitment. Diversity appreciation is more of a journey than a destination. Why not begin the journey today?

Copyright © September 2006 Kim Olver. All rights reserved

Kim Olver, MS, NCC, LPC has been involved with social service agencies since 1980, holding a variety of positions from case manager to Assistant Executive Director to Director of Training & Development. She has consulted on training, leadership development, diversity, treatment programs and management styles. She has a graduate degree in counseling. For more information about diversity go to www.leveragingdiversityatwork.com or contact Kim by email to Kim@CoachingforExcellence.biz.

NOTICE: This article is free and can be copied and reproduced
as long as the copyright and bio is included at the bottom of the article

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Upcoming Events

Teleclasses
(Times in EST)

All teleclasses are one (1) hour in length and all you need is a telephone. When you register we will send you a phone number that you will call five minutes prior to the start of your teleclass. You will have the opportunity to ask questions, but if you prefer to just listen that’s all right too. You do not need a computer or Internet, only a telephone. Don’t delay. There are a limited number of slots available.

The following Teleclasses are FREE

Celebrate Diversity
September 19, 2006 -- 9:00 - 10:00
p.m.

Do you maintain a diverse workforce in your place of business? Do you celebrate diversity? Would you like to learn how to create a diverse workplace that embraces diversity? Register for this call and learn how creating a diverse workforce in your place of business can increase your bottom line and create a more pleasant work environment for you, your co-workers and your employees.

Empowered Leadership
September 26, 2006 -- 9:00 - 10:00 p.m.

How would you like your leaders to be more effective? How would you like to create a work environment that is empowering to your employees? Register for this call and learn the skills necessary to create an empowered workforce for both management and your employees.

Choice Theory & Reality Therapy
October 3, 2006 -- 9:00 - 10:00 p.m.

Stop wasting your time attempting to control others and in the process becoming someone you don’t recognize. Discover how when you learn how to focus on your own behavior, you become empowered, more effective and ultimately improve the relationships in your life. Register for this call now and discover how you can be happier and more satisfied by making some adjustment in what you are doing. It’s a very exciting journey!

Anger Management (De-escalation Skills)
October 11, 2006 -- 9:00 -10:00 p.m.

Are you someone who is confronted with angry people in the course of your life? Spouses, children, extended family members, neighbors, community members who have tempers and like to yell at you? Want to learn ways to take the wind out their sails and have them communicating more cooperatively? Then this class is for you!

Goal Setting & Attainment
December 27, 2006 -- Offered at two times for your convenience:
3:00 - 4:00 p.m.

9:00 - 10:00 p.m.

Come on now; are you serious this time about keeping those New Year’s resolutions? Let’s really get serious about setting those goals for next year. This teleclass will give you a time-proven system for setting and actually attaining those New Year’s resolutions. No more excuses. Register for this call today. All you need is a telephone. Once you register, we will email you a phone number that you will call five minutes prior to the start of this class. You will have the opportunity to ask questions, but if you prefer to just listen that’s all right too. You do not need a computer or Internet, only a telephone. Don’t delay. There are a limited number of slots available. Click here to register for this informative class.

Chat Room

Kim will be available in her chat room for questions
and dialog on the following dates and times:

All Chats are from 7:30 - 8:30 p.m. EST

September 19, 2006
September 26, 2006
October 3, 2006
October 10, 2006
October 17, 2006
October 24, 2006
October 31, 2006

Quote of the Week

“Prejudice is an emotional commitment to ignorance.”

—Nathan Rutstein

Any time we commit ourselves to an opinion about an individual based on their membership to a particular group, we are showing our ignorance. Any time we commit ourselves to an opinion about a group of people based on a stereotype about them, we are demonstrating our ignorance.

Stereotyping and prejudice is what we do when we don’t want to take the time to really get to know the reality of a situation. It’s a short-cut to understanding—only it doesn’t provide understanding at all. When we don’t know what we are talking about, we will seek understanding from conventional “wisdom.” The only problem is most conventional “wisdom” is simply ignorance. People who don’t understand difference will label it and make it “bad.”

In order to come together in harmony, we must become aware of how little we actually know and become learners—true learners of the human condition in all its forms.

Book Review

Leveraging Diversity at Work: How to Hire, Retain and Inspire a Diverse Workforce for Peak Performance and Profit
by Kim Olver and Sylvester Baugh

I know as subscribers of mine you are probably tired of hearing about this book already. You have been with me every step of the way. You know about all the time and effort that has gone into it. You have spent enough time with me by now to know that diversity is a big interest of mine. You know I am about helping people perform their best at work. This book helps companies institute a diversity initiative from the very beginning.

You will learn how to begin to examine diversity from the inside out. We need to understand how we have come to view the world the way we do. We must know what is inside of us that prevents us from truly embracing difference. Only then will we be able to truly move forward on a mission of inclusion.

Once the authors have prepared individuals’ hearts and minds for diversity inclusion, then they go on to discuss ways to hire, retain and inspire a diverse workforce and enumerate the business advantages for doing so. They conclude with recommendations for both majority and minority groups on what each can do to improve the current situation.

This is a book every business should have who is looking to do more than simply regulate behavior to “tolerate” different minority groups. This group addresses accepting, honoring and valuing the richness that diversity brings to the proverbial table in the form of increased profits for the company.

You can buy the book today but it’s better to wait to tomorrow so you can take advantage of the fabulous offer we have put together for you in the form of free gifts from my other friends and business associates who are serving my same target market. So be sure to watch your email boxes tomorrow for my email about the book offer and don’t wait. The free bonus gifts will only be available for 24 hours until midnight tomorrow.

Click here to order this book

Tip of the Week

One of the easiest things a company can do to begin a diversity initiative is to find out what holidays and celebrations are important to their employees and then make accommodations to provide time off if possible in observance of important days in your employee’s lives.

CFE has created a perpetual diversity calendar that comes free with the purchase of our book, Leveraging Diversity at Work or it is available for purchase here. This will provide employers with a wealth of information about cultural and spiritual special occasions and moments of historical significance for members of different groups. The best thing for employers to do is to discuss with their workers if they have any special observances that they would need time off for. Then use special holidays and holy days to educate the rest of the workforce to different cultural experiences.

One thing that will decrease fear of the unknown or the different is exposure. When you, as an employer, can provide your employees with different cultural experiences, you are helping to erase some ignorance and increase the understanding and sensitivity between groups of people.

Business Q&A

Question: We are a human service organization and we have spent a lot of time assessing the demographics of our consumer population but we have never paid much attention to our employee demographics. Why is this so important? We are very committed to providing the utmost care for our consumers but our employees are employees. It is not our responsibility to coddle them, is it?

Answer: Diversifying your staff is an excellent way to improve the services you provide to your consumers. It is difficult to provide culturally competent services when you don’t have an understanding of another person’s culture. You can say you will ask questions and learn from that consumer what is important in their culture and that is important but it is not so easy to articulate things about one’s own culture. For example, if I were to ask you to tell me what’s important about your culture for me to know so I can treat you the way you want to be treated, what would you say? Exactly. You don’t know. There are some things that a member of your same culture just understands by virtue of being a member of your culture that requires no explanation.

Paying attention to diversity issues among your employees will lead to happier employees. Happier employees provide better services to your clients. Happier employees will lead to decreased turnover which will aid in consistency in service provision to your consumers. Consumers will be more comfortable if there are people who look like them operating in a staff capacity and if they can see representation at upper management, that’s even better.

Paying attention to diversity issues with your employees with actually help you provide better services to your consumers.

 

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Copyright © September 13, 2006 Kim Olver. All rights reserved.